F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

The products are shipped using a highly reputable South African courier company, which utilizes road shipping. If alternative shipping methods are required such as air or freight please contact us at info@cafenicola.co.za.

How Long Will It Take To Get My Package?

Packages are delivered within 48-72 hours of when the purchase was made. Please note that the shipping is done during work days from Monday to Friday. If you would like to fetch you package from us please contact us on info@cafenicola.co.za.

Do You Ship Internationally?

We do not generally ship packages internationally. But please note that exceptions can be made. For any queries in this regard please contact us on info@cafenicola.co.za.

Payment Information

What Payment Methods Are Accepted?

We accept online credit card purchases and direct EFT’s as payment methods. Please note we do not accept cash on delivery.
Should you have any queries please contact us on info@cafenicola.co.za.

Is Buying On-Line Safe?

Our online store utilizes the services of a secure third party call Payfast. Please follow this link to find out more https://www.payfast.co.za/security-fraud/

Orders and Returns

Who should I to contact if I have any queries?

You can either send through your queries using our contact us page or you can send us an email directly to info@cafenicola.co.za.

How Can I Return a Product?

In order to return your product you will need to email you request to info@cafenicola.co.za. In this email please stipulate your reasons for wanting to return the item and any images/supporting documentation you may have.

How Can I Cancel Or Change My Order?

To cancel or change your order please send an email directly to info@cafenicola.co.za.

How Do I Track My Order?

To find out information about your order please send your query directly to info@cafenicola.co.za.

Privacy Policy

What information do we collect?

We collect information from you when you fill out the request form on our site.
When filling out a form on our site, as appropriate, you may be asked to enter your: name, e-mail address, and phone number. You may, however, visit our site anonymously.
We will never sell or re distribute your information to third parties. Information collected is purely used for feedback on the service you require.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
To personalise your experience – (your information helps us to better respond to your individual needs)
To improve our website – (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service – (your information helps us to more effectively respond to your customer service requests and support needs)
Your personal information will never be sold to third parties.